1) Return Windows

• Stock items: Returnable within 30 days of delivery with an RMA.
• After 30 days: Case-by-case; up to 25% restocking may apply.

2) Non-Returnable Items

• Custom/special orders; cut-to-length/fabricated items.
• Opened chemicals/adhesives/sealants/aerosols; expired shelf life.
• Used/modified tools (unless defective under warranty).
• Clearance/final-sale items.

3) Restocking Fees (stock items)

• 0–14 days: 20%
• 15–30 days: 25%
• Our error/DOA: 0% (we cover return freight or replace at our cost)

4) RMA Process

• Email info@glazierproducts.com with Order/PO #, item #s, qty, reason, and photos (if damaged/defective).
• We issue an RMA with instructions. Returns without RMA may be refused.
• Return items in original packaging, all components/labels intact; put the RMA on the label.

5) Shipping Responsibility

• Customer pays return freight unless it’s our error or the product is DOA/defective.

6) Refunds & Credits

• After inspection, refund to original payment or account credit within >3–5 business days (freight/services non-refundable).
• Contractor accounts may receive credit memos by default (except our error).

7) Damage & Shortages on Delivery

• Follow Shipping Policy §9. With timely documentation, we’ll replace/credit the item and manage the carrier claim.

8) Warranty

• Manufacturer warranties may apply; we’ll help facilitate with the OEM.

Glazier Products